Hiska's after-sales service
Hiska service or after-sales service unit, as one of the main pillars of providing services to customers, will be responsible for providing warranty services for all Hiska brand products.
By obtaining the necessary permits and implementing the instructions of the Organization for the Protection of Consumer Rights and other related organizations, the HISKA after-sales service headquarters is always trying to provide the best services to the customer community with continuous training and development, the range of its skills and knowledge. .
Welcome to the Hyska family.
• To receive after-sales service, bring the warranty card and the product box, including the accessories.
• Terms of warranty cancellation
All problems caused by the customer or accidents, including burns, breakage, power fluctuations, water corrosion, and the like, are not included in the warranty.
| Product Type | Warranty conditions | Month |
|---|---|---|
| Power converter | Disconnection and connection of electricity inside the cable, no data transfer | 36 months |
| HDMI video cable | No image transfer | 12 months |
| Types of charging cable, audio cable, OTG audio converter | Disconnection and connection of electricity inside the cable, no data transfer | 12 months |
| Gaming headset | Disturbance in playing music and conversation, non-functioning of volume control buttons | 12 months |
| Mouse and keyboard | Keys not working properly, not connecting to Bluetooth dongle in wireless products | 12 months |
| electrical connector (tee) | No power transfer, USB charging port not working properly | 12 months |
| power bank | Failure to turn on, failure to transfer charge | 12 months |
| Lighter charger / wall charger | Failure to transfer the charge, failure of the charging port to function properly | 12 months |
| Speakers | Failure to charge correctly, failure of speakers and keys to function properly, LED lights fuel | 12 months |
| scales | The device does not turn on | 12 months |
| Android box | Not turning on the device, not connecting to Wi-Fi | 12 months |
| handsfree | Disturbance in playing music and conversation, non-functioning of volume control buttons | 6 months |
| Airpod bluetooth headset | Disruption in playing music and conversation, volume control buttons not working, not charging | 6 months |
| Holder, stand and wireless stand | Arms and holder not working properly, wireless products not charging | 6 months |
| smart watch | Not charging properly, not working properly screen, speakers and keys, not connecting Bluetooth | 6 months |
| mono pad | No Bluetooth connection - remote does not work | 6 months |
| mono pad | No data transfer - Ports not working | 6 months |